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Shipping Policy



Shipping Information

Waialua Estate Coffee and Chocolate are premium Hawaiian products and we want your orders to arrive fresh and in good condition. For us, it’s always warm weather shipping, regardless of the destination. With this in mind, we offer next day delivery in the state of Hawaii; and UPS 2nd day Air or Priority Mail to most continental U.S. locations.

Please be sure to verify your shipping address and contact information. Also, please ship to an address where someone is available to receive the order such as an office. Orders for chocolate delivered to your address that are left outside because no one received the order or are returned in a delivery vehicle due to being non-deliverable may become lost or damaged. We cannot be responsible for address errors or damages when product is not received on delivery.

Shipping Schedules

Coffee

Coffee orders are shipped Monday thru Friday via Priority Mail and UPS. If your coffee is not available at the time you order, we will notify you of the next roasting day and it will be shipped immediately thereafter to ensure freshness.

Chocolate

Chocolate is a time and temperature sensitive product. To assure your order is received in good condition and in a timely manner, we take special care with packaging our chocolate and always recommend using the Warm Weather shipping option, Our normal shipping days are Monday and Tuesday for Priority Mail and Monday, Tuesday, and Wednesday for UPS 2-day shipments. We will hold any orders received after 7 am Wednesday HST, and ship the following week, between Monday and Wednesday. This schedule is designed so your chocolate arrives by Friday and does not sit over the weekend in a warehouse without temperature controls where it could become damaged.

Important Note for Shipping Chocolate from a Warm Climate during Warm Weather Months:

During the warm months (most months in Hawaii but especially May through September on the Mainland) temperatures in much of the country exceed 80 degrees and in many places can be over 100 degrees.

Warm Weather Packaging for Chocolate

We strongly recommend using "Warm Weather Packaging" when you order chocolate to most U.S. destinations. Warm Weather Packaging includes foil bubble wrap and gel ice that can help protect chocolate for about 2 days in warm weather. However, there are times when hot weather in Hawaii, at the destination, or en route may exceed the protective packaging’s capacity and cause damage to chocolate. Waialua Estate reserves the right to delay shipment if we feel the order may be damaged and will contact you if necessary. In addition, we strongly suggest using a business address to receive shipments of chocolate or arranging for someone to receive the shipment in person to avoid damage from being left outside. Waialua Estate cannot accept responsibility for damage to product when conditions exceed packaging capacity or if the “Warm Weather Packaging” is not selected. Additionally Waialua Estate cannot be held responsible if someone is not present at time of delivery and the damage occurs as a result of the delay in claiming the package.

If you need special shipping arrangements please call our Customer Service department (808-622-3224 between 7AM-2PM Hawaiian Time) to discuss your needs, and we'll try to accommodate you as best we can.

SPECIAL HOLIDAY NOTE: Shipping during the holiday season between December 15th and December 24th can take extra time. Please allow an extra 1-2 days for order processing and shipping during these dates.

Delivery Days

FedEx and UPS Overnight and 2-Day
Packages are normally delivered Monday through Friday (excluding holidays).

Delivery to Business Addresses (preferred)
Packages are normally delivered Monday through Friday (excluding holidays).

Delivery to Residential Addresses (be sure someone will be there to accept delivery)
Residential delivery schedule depends on the delivery address and carrier.

UPS Ground is only available for addresses on Oahu, Hawaii
Packages are normally delivered Monday through Friday (excluding holidays).

Postal Shipping

Packages are normally delivered Monday through Friday (excluding holidays). The Post Office also delivers on Saturday at no extra charge to residential addresses and businesses that are open in many locations. Contact the U.S. Postal Service at 800-ASK-USPS for more details.

Rural and Residential Deliveries

If the destination is far from a major metropolitan area, be sure to consult with your preferred carrier before ordering if delivery time is critical. They may need to know that the shipment is originating in zip code 96786.

Contact websites and phone numbers:

FedEx 1-800-GO-FEDEX (1 800 463 3339)
U.S. Postal Service 1 800 ASK Postal (1 800 275 8777)
UPS 1 800 PICK UPS (1 800 742 5877)
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